Shipping & Returns
Where We Deliver To:
We deliver to US states and Canada only at this time. Delivery times will vary according to region.
Please note: Deliveries to Canada may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer.
These charges also vary and are calculated and charged when your package reaches its destination country.
Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
If you would like to place an order to be delivered outside the US and Canada, please contact us via email at http://spalela.com/shop/ and we will contact you to make arrangements for shipment.
Shipping and Handling Charges:
Shipping and Handling charges will vary according to where we are shipping to. If you place an order online at http://spalela.com/ the charges will show on your bill. If shipping outside the U.S please email at http://spalela.com/shop/ or call us at 747-227- 4338.
How quickly will my order be dispatched?
Although delivery times vary according to the delivery address, most orders will be dispatch within 24 hours, however, please allow up to 4 days for order shipment
Track My Order:
When your order is dispatched, you will receive a shipping confirmation to your email address.
Within this will be your tracking number with which to monitor the whereabouts and progress of your package.
Signing For My Order:
At this time, we do not require a signature to deliver your order. Both UPS and FedEx will leave packages at a location if deemed safe.
Please note that we are unable to resend packages that are returned to us as undeliverable. Our shipping courier will return your parcel back to us if the address is incorrect or outdated or there have been a number of failed delivery attempts. Therefore, please ensure that the address details you enter in are accurate and someone will be in to sign for your parcel.
If you are not completely satisfied with your online purchase from http://spalela.com/shop/, please return the item within 14 working days of delivery. Your items must be returned in the condition that they were delivered in order for a refund to be processed. We will refund the price paid by you for the goods, including the initial delivery charge, within 30 days of being informed of your request for a refund. Customers are required to cover the cost of the return and we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
How To Make A Return:
Please enclose your name, address, order #, contact number, and reason for return with your items and send to:
4338 Tujunga Ave,
Studio City, CA 91604
Ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. If you return items for reasons other than defects, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. We cannot process exchanges at this time. If you have received an incomplete, incorrect or faulty order, we will happily cover the cost of the return. Please email http://spalela.com/shop/ with the details of the issue you have encountered and we will be pleased to assist you.